​

Children

How old must I be to travel alone?
     Unaccompanied passengers, defined as passengers aged 18+. Minor passengers who are 17 years or younger must travel with a parent or guardian. (Maximum of 2x minor travelers per each paying adult traveler)

​

Do you provide car seats?
     NealSon Logistics follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall and less than 40 pounds must be securely buckled in an age-appropriate child restraint seat.

We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.

​

​

How early should I arrive prior to the departure?

We ask that passengers arrive 10-15 minutes prior to departure. 

​

Reservations

How do I make an airport shuttle reservation?
The easiest and most convenient way to make a reservation is to use our online reservation system. To make a reservation online, go to ww.nealsonlogistics.com  and click “Make reservation” to get started. You can also call 833-NEALSON Transportation office to make your reservation.

A reservation does not guarantee a shuttle will be waiting for you in the event that you are unable to make the departure time.
If you have missed your scheduled shuttle please wait for the next available shuttle to your destination. For questions about shuttle schedules, please visit your local schedule page or call your local NealSon Logistics.

 

Are shuttle reservations required?
To ensure availability, we strongly encourage reservations. We will do our very best to accommodate customers who do not provide advance notice, but service cannot be guaranteed. All passengers with reservations will be allowed to board first. Passengers without reservations will be serviced on a first come first serve basis. 

 

Cancellation Policy

How do I cancel my reservation?
You must cancel or change your reservation by 11:59pm the day prior to your travel date.

Refunds will not be issued to customers who call or cancel after 11:59pm the day before your travel date.  

Same day reservations are non-refundable.

 

Payments

Do you accept credit card and cash payments?
All major credit cards are accepted to reserve your shuttle and cash payments may be made online, over the phone, or at the time of departure. We do accept  cash payment for reservations. Please have the exact amount of your fare, drivers are not able to make change.

 

Refund Requests

Cash refunds are processed by our Corporate Office and will mailed to the address provided by the customer within 5-7 business days. We are unable to process cash refunds immediately.  Our office can assist you with processing this request and receiving prompt reimbursement. Contact our local office to complete a refund request form and assistance in processing.

 

Luggage Policy

Each Adult Ticketed Passenger is allowed 2 standard size* bags plus 1 hand carry bag**, Free

Each Child Ticketed Passenger is allowed 1 standard size* bag, Free

There is an additional baggage fee of $25 for each additional bag.

​

No single piece shall exceed a maximum length of 54” and maximum weight of 50 lbs.

*A standard size bag is to be defined as: Any bag or fully enclosed box with a Maximum Size of 62 inches (L+W+H) and a maximum weight of 50 lbs. Example: (10” + 20” + 32” = 62”)

**A hand carry bag is to be defined as: any small hand held item that can be comfortably and safely held in the passenger's lap or can be safely stored on the floor between the passengers feet without inconveniencing any passenger seated next to, in front of or behind them.

​

Accessibility

Are the shuttles handicap accessible?
NealSon Logistics provides reserved seats for persons with ambulatory disabilities and specially designed vans with drive-on ramps for persons who use a wheelchair. Contact us for assistance in making reservations for accessible travel. Please alert NealSon Logistics when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.